Account Strategist

Karsh Hagan Madden•,

9d•$55,000 - $69,000•Remote

About The Position

KHM is seeking an Account Strategist to build and maintain strong client relationships, deliver data-backed insights, and provide top-notch service. This role involves identifying opportunities for account growth, contract renewals, and ensuring long-term client success. The Account Strategist will serve as the primary point of contact for clients, ensuring clear communication, setting expectations, and managing projects from kickoff to completion. This includes coordinating with internal teams (creative, media, web, content, production) and external vendors to manage timelines, gather approvals, facilitate production, media placements, and experiential activations. The ideal candidate can diagnose campaign performance issues, course-correct, manage multiple projects, and move projects through internal and external approval processes. Experience with project management platforms, particularly Asana, is required. The role requires comfort in a fast-paced, team-driven, creative agency environment, making data-driven decisions, and presenting recommendations and performance insights to clients. Occasional travel is expected.

Requirements

Strong client relationship management skills.
Ability to confidently lead day-to-day client communications.
Highly organized and able to manage multiple projects, priorities, and deadlines simultaneously.
Experience moving projects through internal review, client approval, and third-party production processes.
Solid experience with project management platforms; Asana experience is required.
Thrives in a fast-paced, team-driven environment.
Makes decisions based on data, not just gut feelings.
Loves working in a creative agency setting.
Comfortable presenting recommendations, campaign performance, and strategic insights to clients.
Located in the Pacific, Mountain, or Central Time Zones.
Open to traveling every other month.

Nice To Haves

Experience in destination marketing and tourism.
Experience in healthcare, banking, higher education, and retail.
Experience leading and mentoring teams.

Responsibilities

Build and maintain strong client relationships.
Deliver data-backed insights.
Provide top-notch client service.
Identify opportunities for account growth and contract renewals.
Ensure long-term client success.
Serve as the primary point of contact for clients.
Ensure clear communication and set client expectations.
Manage projects from kickoff through completion.
Coordinate with internal teams (creative, media, web, content, production) to manage timelines, gather approvals, and keep deliverables on track.
Work directly with third-party vendors and partners to facilitate production, media placements, experiential activations, and other campaign elements.
Ensure work is delivered accurately and on schedule.
Quickly diagnose why a marketing campaign isn't hitting the mark and know how to course-correct.
Manage multiple projects, priorities, and deadlines simultaneously.
Move projects through internal review, client approval, and third-party production processes.
Present recommendations, campaign performance, and strategic insights to clients.