Account Specialist (Inside Sales), Romer Labs - Newark, DE

dsm-firmenich•Newark, DE

12d•$56,000 - $65,000

About The Position

The Account Specialist (Inside Sales) supports Romer Labs, a division of dsm-firmenich, a global provider of diagnostic solutions for food and feed safety, including mycotoxins, food allergens, GMOs, and microbial contaminants. The role is intended for early-career professionals seeking practical sales experience and the opportunity to develop skills in value-driven selling. The successful candidate will receive hands-on training, learn about innovative products, and work with experienced teammates while supporting Romer Labs’ mission of making the world’s food safer. The Account Specialist builds customer relationships, identifies sales opportunities, supports revenue growth through outreach and follow-up, and maintains customer and activity information in Salesforce. The position also involves sales planning, training, and product education. The listed salary range is $56,000–$65,000, with a total rewards package that includes annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs, and other benefits, subject to eligibility requirements.

Requirements

1–2 years of experience in inside sales, customer service, retail sales, or a related commercial role.
Comfort using Microsoft Office and other everyday business tools.
Strong communication skills and confidence engaging customers by phone and email.
Curiosity, resilience, and motivation to learn the full sales process, from lead engagement to long-term customer relationships.
High school diploma or equivalent.

Nice To Haves

Exposure to CRM systems; Salesforce or SAP experience is a plus.
Post-secondary education or sales training.
Experience selling technical or solution-based products, or a desire to learn this area.

Responsibilities

Build trusted customer relationships by understanding customer needs and introducing relevant product solutions.
Support market and customer analysis to identify sales opportunities.
Drive revenue growth through proactive outreach, follow-ups, and consistent customer engagement.
Conduct outbound calls and nurture leads to support sales goals and repeat business.
Use Salesforce to track activities, manage customer information, and support a structured sales process.
Participate in sales planning, training, and product education to build sales skills and industry knowledge.