Account Specialist - Emerging Markets
About The Position
The Account Specialist serves customers by completing new account setup, preparing quotations, entering orders, resolving customer complaints, and maintaining high-quality customer service. The role supports customer retention by developing relationships with existing and new customers, while also developing prospects and building new accounts. It includes analyzing assigned accounts to create action and development plans, determining material layouts and associated processing costs, executing outbound sales campaigns, communicating with prospective and existing customers, monitoring market trends, and collecting and sharing sales intelligence. The Account Specialist also backs up teammates.
Responsibilities
- Complete new account setup, prepare customer quotations, enter orders, resolve customer complaints, and provide customer service.
- Strengthen and develop relationships with existing and new customers to support customer retention.
- Develop prospects and build new accounts.
- Analyze specified accounts and develop action and account-development plans.
- Determine material layouts and associated processing costs.
- Execute outbound sales campaigns.
- Contact prospective customers and maintain regular communication with existing accounts.
- Monitor market trends and adjust sales efforts accordingly.
- Collect and disseminate relevant sales intelligence from sales activities, including entering information into the system and communicating it to relevant company personnel.
- Back up teammates.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
