Account Specialist

Veritiv Corporation • OPS - Visual Corporate TX, TX

7d • Onsite

About The Position

Our Account Specialist will maintain client relationships, act as a primary point of contact and addressing their inquiries and concerns. This role supports the Sales team and coordinates with internal teams to ensure seamless client delivery.

Requirements

• 1-3 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• The ability to communicate with all levels of the organization.

Responsibilities

• Manage day-to-day client engagement including working with estimating, scheduling, and production to ensure the client’s expectations are met.
• Help the sales team by being responsible for ensuring client satisfaction and loyalty.
• Maintain accurate client records, track interactions, and provide updates on products or services.
• Facilitate clear communication between clients and internal teams and provide regular updates on account status and performance.
• Ability to identify and resolve client issues and analyze account data to identify opportunities.
• Manage assigned book of business in support of sales/margin and customer satisfaction.
• Add value to the business by process improvement, support RFPs; onboard new customers, assist other team members and project specialists.
• Participate in activities needed to support the management functions of the team.
• Respond to inquires from customers.
• Other duties as assigned.

Benefits

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.
• Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED