Account Specialist - Cardio Partners - Remote

Sarnova•Dublin, OH

4d•Remote

About The Position

As an Account Specialist, you will oversee and manage client relationships, acting as a representative for the company and working with a broad spectrum of clients. You will develop, maintain, and improve client relationships across a large territory. Your duties include engaging with clients to discuss their current program status, identify needs and how to meet them better, and introduce new products or services. Success in this role requires excellent interpersonal skills, confidence, and the ability to manage multiple accounts across multiple regions. A highly performing Account Specialist will bring skills as a negotiator, problem solver, and thought leader to the table. In this role for Sarnova, you are our brand ambassador delivering courtesy and a friendly, helpful demeanor in every interaction. You help deliver the right product, the right knowledge, and in the right amount of time. You impact your line of business through empathy, order quality, first call resolution and promoting satisfied customers leading to growth, retention, and advocacy. You are the frontline to our customers and the first representation of the quality we offer.

Requirements

High School Diploma or equivalent required
Minimum of 2-3 years’ experience managing and supporting customer accounts
Able to work in a fast-paced environment with changing client needs and demands
Knowledge of customer service software, reporting and CRM systems
Strong organizational skills; ability to manage multiple client accounts and tasks
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
Strong computer skills; basic understanding of MS Outlook, Word and Excel (F&O)
Decisive thinking and leadership abilities
Excellent interpersonal and client-relations skills
Negotiation, conflict resolution, and presentation skills
Dynamic and creative problem-solving abilities
A strong client-focused mindset
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Nice To Haves

Bachelor’s Degree in Business Management, Business science or a related field strongly preferred
Successful and positive experience working in a remote environment preferred

Responsibilities

Manage and oversee key client accounts to ensure strategic alignment and overall satisfaction
Exercise independent judgment and discretion in developing and implementing client account strategies
Analyze client performance metrics and recommend solutions that drive business outcomes
Establish, monitor, and adjust client targets to meet contractual and company goals
Serve as the primary point of escalation and resolution for complex client issues, balancing client needs with company priorities
Engage, train, and consult with clients on effective use of the software to achieve desired results
Lead Quarterly Business Reviews and strategic planning sessions with clients
Identify opportunities for growth, expansion, and improved service delivery across accounts
Collaborate with senior management to influence service offerings and operational improvements
Take a leading role in client presentations, proposals, and contract renewals
Monitor market trends and customer insights to inform strategic recommendations
Promote new services and products in alignment with business objectives
Provide reports and insights on account performance and client health
Live the values of Sarnova
Additional job duties as assigned