Account Specialist

Personify Health•Tempe, AZ

12d

About The Position

Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future. Ready to Support Client Success Through Expert Coordination and Strategic Problem-Solving? Why This Role Matters Account management doesn't happen in a vacuum—it requires coordinated support to ensure client needs are met consistently and issues are resolved before they escalate. As our Account Management Coordinator, you'll serve as product expert and trusted partner during new client onboarding and ongoing service delivery. You'll work across business functions to track performance, research complex issues, and support Account Managers during critical moments like contract renewals and open enrollment. Your ability to maintain accurate client records, escalate to appropriate experts, and follow through until resolution directly determines whether clients experience seamless support or frustrating service gaps.

Requirements

1+ years experience in health insurance, employee benefits, human resources, or healthcare industry
Experience onboarding new clients and providing account-based service preferred
Comfort working with HR Directors and Executives
Clear written and verbal communication skills
Strong collaboration abilities to work effectively across business functions
Detail-oriented approach with strong organizational and analytical capabilities
Ability to build relationships with diverse stakeholders
Proactive problem-solving mindset with ability to work independently and as part of team

Responsibilities

Ensure client satisfaction: Collaborate across business functions to meet client needs while following through on outstanding items until resolution.
Monitor client performance: Track internal performance to confirm client expectations are consistently met while maintaining accurate, up-to-date client records.
Resolve complex issues: Research issues, access necessary resources, and escalate to appropriate internal experts for comprehensive resolution.
Support client engagement: Participate in and host client meetings as needed while assisting in organizing open enrollment strategies, health fairs, and employee education sessions.
Assist with renewals: Support Account Managers during contract renewal process while providing ongoing analysis and strategic input for client success.