Account Specialist Onsite
About The Position
This role serves as the primary liaison between the policyholder and The Standard, supporting employers and employees with group life, disability, and leave-related inquiries. You will independently manage claim processes, coordinate death claims, and assist employees with filing claims, while ensuring accurate premium administration and contract interpretation. The role partners closely with HR, Benefits, and Payroll teams to resolve customer service, claims, and coverage issues, including escalations. You’ll also provide reporting on claim activity, support Evidence of Insurability tracking, and contribute to process improvements that enhance the customer experience and support business retention. The ability to work onsite in Memphis, TN, 5 days per week is a requirement of this role.
Requirements
- Bachelor’s degree in business or related field, or equivalent combination of education and experience
- 3+ years of experience in FMLA, Short-Term Disability (STD), Long-Term Disability (LTD), and life insurance (employer, broker, or carrier)
- Experience managing claims processes and resolving complex customer inquiries
- Strong knowledge of benefit contract interpretation and premium administration
- Demonstrated ability to manage multiple stakeholders and business units
- Strong verbal communication skills with a focus on empathy and customer service
- Proficiency in Microsoft Excel
- Experience coordinating projects and cross-functional work
- Experience supporting group life, disability, and leave programs in a corporate or insurance environment
Nice To Haves
- Customer Focus: Builds strong relationships and delivers responsive, high-quality service in sensitive situations
- Adaptability: Adjusts quickly to changing priorities and business needs while maintaining performance
- Sound Judgment: Analyzes complex situations and makes informed, independent decisions
Responsibilities
- Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries
- Administer life, disability, and leave claims, including coordination of death claims
- Resolve escalations related to claims, billing, and contract interpretation
- Partner with HR, Benefits, and Payroll teams across multiple locations
- Provide reporting on claims status, outstanding items, and Evidence of Insurability
Benefits
- medical, dental, vision
- 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
