Account Specilalist II

TriHealth•Blue Ash, OH

5d•Onsite

About The Position

Account Specialist II - In-person Blue Ash. Use your expertise in Worker’s Compensation Billing to support our mission to deliver exceptional patient care. As an Account Specialist II, you’ll be part of a collaborative, high‑performing team that values accuracy, integrity, and continuous improvement. Your work ensures clean claims, timely reimbursement, and a smooth financial experience for our patients, and we recognize the importance of that impact. We offer career growth opportunities, and a comprehensive benefits package! Apply today and grow your career with a team that truly values you.

Requirements

High School Diploma or GED Degree (Required)
3 - 4 years experience in a related field (Required)
Specialized knowledge in Worker's Compensation billing, and other payer sources

Responsibilities

Submit charge information into appropriate system
Post payments
Follow-up on patient account balances including insurance/patient financial balances
Process the specified number of accounts on a daily basis based on customer specialty and unique billing requirements
Contact payers regarding payment
Resolve incorrect payment issues and ensure balances after insurance payments are correct, including entry of corrections into systems
Reconcile monthly reports
Demonstrate quality customer service to internal/external customers
Bills and collects dollars outstanding through interaction with payer and participates willing in payer communication.
Actively protects the financial resource of Bethesda Healthcare, Inc.
Completes assigned workload based on predefined key performance indicator on a daily basis ensuring accuracy.
Show an effort to consistently produce quality work.
Demonstrates proper customer service skills toward internal and external customers through prompt and courteous communications.
Participates in monthly billing meetings with customer contacts.
Prepares status report and submits agenda items to manager one business day prior to meeting.
Through cross training and experiences, develops and maintains comprehensive knowledge and understanding of billing and follow-up procedures for all BWC and non-BWC payers
Works with minimal supervisory oversight and exercised appropriate judgment in identifying instances which require management intervention.
Identifies and appropriately communicates process improvement with Manager in a timely manner.