Account Manager II

PNC•Midland, AR

5d•Onsite

About The Position

Under supervision, responsible for developing and maintaining assigned long-term client relationships. Provides sales or consultative support to clients and serves as the liaison between clients and operational servicing units. May participate in pricing and resource discussions and in developing the scope of service provided to existing and potential clients. Serves as point of contact for client matters. May help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship. This includes leveraging industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities. Involved in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed. May work with in-house counsel and clients on contract negotiations. This includes the review of the servicing agreements to ensure contract terms meet servicing guidelines. Participates in the analysis, assessment and documentation of client requirements. Forecasts and tracks key account metrics. May identify customization needs, and work with service partners to decision/implement. Manages processes outlined in the contract and partners to resolve challenges regarding implementation and production issues. Serves as an escalation point for high severity requests or issues. Works towards finding the best solution to maintain a positive client relationship. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Account Manager II within PNC, you will be based within the posted locations. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Account Management
Client Counseling
Competitive Advantages
Go-to-Market Strategies
Influencing Skills
Negotiation
Relationship Building
Sales Operations
Customer Relationship Management Applications
Customer Support Policies, Standards and Procedures
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Negotiating
Problem Management Process

Responsibilities

Preparing, reviewing, and managing client invoices to ensure accuracy and timely processing.
Participating in contract negotiations, renewals, and amendments to support business objectives and client satisfaction.
Conducting regular client meetings to discuss project status, address concerns, and strengthen relationships.
Overseeing project management activities, including planning, scheduling, resource coordination, and milestone tracking.
Identifying and resolving operational, client, and project-related issues through effective problem-solving and decision-making.
Developing and delivering reports on project performance, financial metrics, client activity, and key business outcomes.
Facilitating conflict resolution among clients, vendors, and internal stakeholders to maintain productive working relationships.
Collaborating with cross-functional teams to ensure successful project execution and achievement of organizational goals.
Monitoring project risks and implementing mitigation strategies to minimize impacts on deliverables and timelines.
Maintaining accurate documentation related to contracts, project activities, client communications, and financial transactions.
Developing and maintaining assigned long-term client relationships.
Providing sales or consultative support to clients and serving as the liaison between clients and operational servicing units.
Participating in pricing and resource discussions and in developing the scope of service provided to existing and potential clients.
Serving as point of contact for client matters.
Identifying and developing new servicing opportunities with existing clients to build and maintain a long-lasting relationship.
Informing customers of appropriate products/services, rates, and other opportunities.
Negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed.
Reviewing servicing agreements to ensure contract terms meet servicing guidelines.
Analyzing, assessing and documenting client requirements.
Forecasting and tracking key account metrics.
Identifying customization needs, and working with service partners to decision/implement.
Managing processes outlined in the contract and partnering to resolve challenges regarding implementation and production issues.
Serving as an escalation point for high severity requests or issues.
Working towards finding the best solution to maintain a positive client relationship.
Being customer focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.