Account Manager II

Eurofins•Madison, WI

1d•Remote

About The Position

At Eurofins, client relationships are our top priority. We’re looking for a motivated and customer-oriented account manager to maintain and grow existing client accounts through the direct sales channel. The goal of the role is to present our full Eurofins Discovery capabilities and provide solutions to our clients through a close partnership and understanding of our customer’s work and potential needs while providing excellent interactions that provide value to the customer.

Requirements

Bachelor’s degree in life sciences or technical background in drug discovery related disciplines.
Minimum 3+ years in inside sales/account management or a similar customer-facing role
Proven work experience as a sales account manager in the life sciences or in a similar customer-facing role
Technical depth sufficient for sales development in drug discovery
Sales skills to manage and develop accounts – negotiation skills, customer management, price leveraging, etc.
Knowledge of CRM software and MS Office
Ability to manage time for highest return to the business.
Understanding of sales performance metrics and how to analyze data for reporting purposes.
Drug discovery knowledge/ experience
Valid Driver’s license
Ability to travel in the assigned customer territories as designated by manager
Ability to meet face to face with customers and have effective meetings.
Ability to utilize remote communication tools effectively such as Zoom and Microsoft teams.
Authorization to work in the United States indefinitely without restriction or sponsorship.

Nice To Haves

Master’s degree preferred.
Hands on experience in sales and an ability to deliver excellent customer experience preferred.
Excellent communication and negotiation skills
An ability to deliver projects and answer inquiries on time.
Business acumen with a problem-solving attitude
Strong communication and presentation skills
Analytical capabilities using standard data management tools – BI, excel, etc.
Drive to success
Problem solver

Responsibilities

Work independently with input from manager as needed to manage a portfolio of existing customer accounts assigned to the account manager to maintain and grow sales in order to achieve the customer’s goals.
Determine and implement optimum marketing and sales outreach strategies on an account-by-account basis to ensure customer is aware of offerings of interest pertinent to their specific needs.
Develop long-term relationship with the customer to address their needs as they arise. Act as the single point of contact to handle customers’ individual needs.
Works closely with internal technical teams and client services to present our offering and close business, facilitating CDA and MSA process as appropriate
Taking the lead to resolve conflicts and provide solutions to customers reaching out to internal resources as appropriate
Report on the status of accounts and transactions on a monthly basis to sales leaders
Ability to present territory performance to internal teams as required
Set and track sales account targets, aligned with company objectives. Report monthly.
Develop business plans to grow the accounts on account-by-account basis and monitor against the goals of the plan on a quarterly basis. This includes developing KPIs for the territory to demonstrate success in growing territory business. Pivoting the plan based on changes in customer need as pertinent.
Provide voice of customer feedback and market intelligence to internal product management and marketing stakeholders
Keep the CRM up to date by monitoring accuracy and utilizing it appropriately for account management and business forecasting.
Track the change in the organization as the customer’s staff changes or acquisition occurs for each account. Follow the moves and work within the territory to pursue new business if pertinent.
Develop quarterly and annual sales forecasts based on the account business plan.
Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
Suggest actions to improve sales performance and identify opportunities for growth.
Work to push transactional sales to eCom through customer education and monitoring.