Account Specialist I Bilingual English and Spanish Required

JPMorgan Chase & Co. • San Antonio, TX

1d

About The Position

As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for clients, providing customer service for various financial products. You will handle inbound calls, build customer relationships, and offer solutions to meet client needs in a fast-paced call center environment. The work follows established procedures and a well-defined framework; non-standard issues are referred to a supervisor. The role requires fluency in spoken and written English and Spanish. Candidates must be able to work schedules within operating hours, which may include evenings and weekends, and attend training as scheduled; training hours may differ from regular scheduled hours.

Requirements

• Fluency in reading and speaking both Spanish and English.
• Communication, information-gathering, and decision-making skills.
• At least 1 year of customer interaction and support experience in phone or face-to-face settings, with the ability to multitask across computer systems and work accurately.
• Ability to manage complex customer interactions with empathy, composure, and sound judgment.
• Ability to adapt to new situations and navigate different cultural contexts and workplace environments.
• Ability to work efficiently in fast-paced, dynamic, results-driven environments.
• Problem-solving skills and ability to present and explain solutions effectively.
• Ability to learn products and systems quickly, embrace challenges, seek feedback, and work toward goals.
• Proficient computer literacy, including experience using technology to solve problems and communicate professionally.
• High school diploma or GED.
• Willingness and ability to work schedules during operating hours, which may include evenings and weekends, and attend scheduled training.

Nice To Haves

• Developing ability to use data to understand issues and opportunities.
• Developing skills in using AI technology for automation and prompt writing.

Responsibilities

• Manage a high volume of inbound calls, potentially more than 100 daily, and provide comprehensive support for financial products.
• Use customer service expertise to interpret customer needs and provide ongoing insights.
• Navigate multiple computer systems efficiently and adapt to changing demands.
• Work independently and collaboratively to support team success and achieve goals.
• Follow regulatory and departmental practices and procedures.
• Take ownership of customer interactions, treat customers with respect, and respond with empathy.

Benefits

• Competitive total rewards package, including base salary; eligible roles may also receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED