Account Specialist I - Affiliates

Brotherhood Mutual Insurance Company • Fort Wayne, IN

9d • Onsite

About The Position

Responsible for delivering exceptional customer support through service enquiries, new business on-boarding, and policy renewals.

Requirements

• Demonstrate positive customer service skills, internally and externally, with effective communication, respect and integrity.
• Must have effective interpersonal and telephone skills.
• Strong organizational and prioritization skills are essential.
• Must possess proficient computer skills.
• Must be able to strictly guard confidential information.
• Effectively interface with external contacts, Brotherhood employees, managers, and department staff members.
• Must uphold the company’s image and professional standards in all interactions with agents, customers, and employees.
• Must have a high school diploma.
• A minimum of one year of experience in general business, insurance, or a related field is required.
• Must hold or be willing to obtain the P&C or L&H agent license.

Nice To Haves

• Must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche.

Responsibilities

• Ensure timely and accurate policy renewals, process policy changes & identify and communicate coverage needs with existing clients or agents via phone, or email.
• Demonstrate procedural knowledge needed to respond to routine questions via phone and email from client or agent inquiries and resolve issues in a timely manner.
• Accurately document account and policy information across multiple systems in accordance with procedural guidelines.
• Address billing inquiries and assist with claims for clients via email and phone.
• Learn and maintain knowledge of insurance coverage and forms relating to products.
• Work as a team member to achieve department goals and overall company goals.
• Must maintain a flexible attitude and a drive to achieve deadlines.
• Complete other projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED