Account Specialist (Digital Marketing)

AdCellerant•Denver, CO

6d•Hybrid

About The Position

AdCellerant is an award-winning unified, AI-enhanced digital marketing platform and growth partner, helping media companies, agencies, and brands, simplify their digital marketing operations, scale revenue, and deliver amazing results since 2013. The Account Specialist serves as a seasoned contributor responsible for guiding partners through onboarding, campaign launches, migrations, and ongoing strategic success planning. This role partners closely with Operations, Product, Support and Partner Success teams to ensure partners realize value quickly, maximize campaign performance, and expand their adoption of AdCellerant solutions. In addition to managing complex partner relationships, this role acts as a subject matter expert and mentor for team members, contributes to process improvement initiatives, and provides feedback that helps evolve partner-facing programs and experiences.

Requirements

2-3 years of experience in partner success, account management, onboarding, digital advertising, or related fields
Demonstrated success managing complex partner relationships and driving measurable business outcomes
Experience leading onboarding initiatives, migrations, or large-scale partner implementations
Strong understanding of digital advertising products, campaign strategy, and performance optimization
Excellent communication, presentation, and relationship management skills
Proven ability to influence stakeholders and collaborate across Sales, Operations, Product, and Customer Success teams
Experience mentoring team members and supporting organizational development
Currently legally authorized to work in the United States on a full-time basis.

Nice To Haves

BA/BS degree or equivalent experience preferred
Willingness to travel up to 25% as needed
Strong understanding of digital advertising platforms and ecosystems, including but not limited to The Trade Desk, Google, and Meta.
Demonstrated commitment to fostering a culture of accountability, collaboration, and customer-centricity.

Responsibilities

Lead onboarding for new partners, including campaign migrations and cross-functional coordination
Guide partners through customized onboarding experiences focused on foundational digital knowledge, product adoption, and long-term success
Coordinate with Product, Operations, Support and Partner Success teams to align onboarding plans, goals, and success metrics
Support onboarding through virtual and in-market partner meetings as needed
Assist with campaign reporting calls, business reviews, and strategic check-ins with assigned partners
Deliver strategic recommendations and insights to improve campaign performance and partner outcomes
Guide campaign positioning, renewal planning, and growth opportunities in collaboration with Operations
Serve as an escalation point for complex partner concerns and coordinate resolution across internal teams
Build trusted advisor relationships that drive retention, satisfaction, and long-term partnership growth
Measure and track advertiser churn, revenue retention, and advertiser renewals
Educate partners on AdCellerant products, platform capabilities, process and best practices
Support the rollout of new products and solutions by training partners understand positioning and implementation strategies
Provide feedback to Product, Marketing, and Operations teams based on partner needs, challenges, and opportunities
Identify opportunities to increase product adoption and partner utilization
Support onboarding and development of new team members
Act as a resource and mentor for team members across pods
Contribute to consistency and operational excellence across the team
Partner with Sales, Operations, Product, and Enablement teams to improve partner experiences and internal workflows
Contribute partner feedback and insights to help shape future processes and initiatives
Help document and refine onboarding and partner success workflows to improve consistency and scalability
Represent the voice of the partner in cross-functional discussions and planning sessions
Have the ability to cover the sales lead role in the pod during vacations or leaves