Account Servicing Associate

Robinhood • Westlake, TX

16h • $20 - $24 • Hybrid

About The Position

Robinhood’s Account Operations team supports the company’s growth and customers at important points in their relationship with Robinhood. The team handles account servicing work such as application review, customer information updates, and levy notice review. As an Account Servicing Associate, you will support account opening and maintenance by reviewing applications and documents, coordinating with cross-functional partners to resolve customer issues, and performing daily account maintenance. The role is based in Robinhood’s Denver, Colorado, or Westlake, Texas offices, with in-person attendance expected at least three days per week.

Requirements

• Bachelor’s degree or equivalent practical experience.
• Ability to meet productivity goals.
• Exceptional attention to detail and strong problem-solving skills.
• Excellent written and oral communication skills.
• Self-starter with the ability to work independently.
• Resourceful and adaptable in fast-paced, entrepreneurial environments.
• Ability to make appropriate independent decisions within established frameworks.

Responsibilities

• Review operational case and process escalations from vendors and internal employees.
• Review customer-related documents for completeness and process necessary changes to customer accounts.
• Meet efficiency goals while maintaining minimal error rates.
• Serve as a subject matter authority on account opening and maintenance processes, communicating clearly with other teams and customers while providing strong customer service.
• Identify process gaps and inefficiencies and suggest improvements to departmental leadership.
• Perform daily account maintenance requests and troubleshoot more complex account issues with internal partners, including account deactivation and reactivation, levy notice processing, and customer information updates.
• Use AI tools to improve individual efficiency and accuracy within the subject matter area.

Benefits

• Performance-driven compensation, bonus programs, equity ownership, and 401(k) matching.
• Health insurance paid 100% for employees and 90% coverage for dependents.
• Access for eligible US employees to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
• Access to AI tools and continuous AI skill-building.
• Lifestyle wallet, a flexible benefits spending account for wellness, learning, and more.
• Employer-paid life and disability insurance.
• Fertility benefits and mental health benefits.
• Company holidays, paid time off, sick time, parental leave, and more.
• Catered meals, events, and comfortable workspaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level