Account Services Rep - Part time - Reno NV
About The Position
The Account Services Representative provides sales, administrative, and account service support by taking and tracking orders, supporting logistics, and resolving account issues and grievances. The role follows customer orders from placement through invoicing, coordinates with internal departments and logistics providers, maintains account and product information, assists salespeople and customers, and supports administrative office needs. The position is based at Chesapeake Spice Co in Reno, Nevada. The posting identifies the position as full-time in the job details and part-time in the title and promotional text.
Requirements
- Three years of Account Services experience in a manufacturing industry; food manufacturing experience is preferred.
- Three years of general administrative experience.
- Demonstrated experience building positive customer relations.
- Strong verbal and written communication skills.
- Microsoft Excel experience.
- Ability to multitask and work independently with minimal supervision.
- Ability to read and write English.
- Ability to sit and work at a computer keyboard for extended periods; walk or stand briefly; occasionally lift up to 25 pounds; extend arms overhead or at shoulder height; use hands and fingers to hold, grasp, turn, touch, pick up, and pinch; and kneel, stoop, or bend.
- Ability to communicate verbally, convey detailed instructions, and hear, understand, and distinguish speech and other sounds such as machinery alarms; near and far visual acuity required.
- Ability to work in a noisy, dusty environment that may contain spices and have high heat intensity, and to withstand cold and hot temperatures for long periods.
- Able to work occasional overtime and weekends as needed.
Nice To Haves
- Bachelor’s degree preferred.
- Food manufacturing experience preferred.
- Logistics experience preferred.
- Advanced proficiency in Microsoft Office applications preferred.
Responsibilities
- Originate inside sales and take orders by phone, fax, or email; enter orders into the system.
- Track orders from placement through invoicing, process related paperwork, and communicate order issues to other departments.
- Confirm orders with account purchasers; evaluate logistics options based on cost and timing, notify logistics companies of decisions, and track shipments.
- Enter new accounts into the system and maintain the account codebook; enter sample requests when needed.
- Assist salespeople with requests, issues, credits, product return authorizations, and account grievances.
- Request updated pricing and send it to accounts.
- Communicate regularly with customers, salespeople, and departments.
- Follow up on aged receivables, outstanding payments, and past-due invoices.
- Maintain customer-requested minimum and maximum product levels and update related Excel sheets.
- Provide inventory information to customers upon request and plan full truckloads for customers.
- Prepare monthly aged-inventory reports for salespeople monitoring floor stocks.
- Answer phones, direct calls, and take messages; request service for office machines as needed.
- Assist with administrative duties as needed.
- Answer questions and explain or disseminate information to customers, employees, and others.
- Coordinate with all departments to ensure orders are fulfilled accurately and on time; follow customer orders from beginning to end.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
