Account Services Manager, Wholesale Apparel
About The Position
Premier Brands Group Holdings is a global leader in apparel, jewelry, and accessories design. They are seeking an Account Services Manager to oversee the sales support functions, manage staff, and handle the day-to-day operations of the Account Services Department. This is a hands-on role where the manager will lead and motivate the team, partner with various departments and external accounts to ensure order accuracy and timely fulfillment, and drive process improvements. The role involves identifying and resolving order issues, managing chargebacks, and ensuring customer requirements are met. The Account Services Manager will also be responsible for developing and monitoring KPIs, enhancing order accuracy and customer satisfaction, and supporting senior leadership with reporting and insights. Additionally, the role includes coaching and developing staff to exceed customer expectations.
Requirements
- Bachelor’s degree required
- Minimum 5 years of supervisory experience required
- EDI (Electronic Data Interchange) and order management experience
- Proficient in MS Office Word and Excel
Nice To Haves
- RLM Experience preferred
- Excellent analytical, organizational, and leadership skills
Responsibilities
- Lead and motivate team to achieve monthly goals and objectives while in adherence to business guidelines of account service processes.
- Partners with accounts, sales, distribution and finance and all functional areas to ensure the order file is accurate and deadlines are adhered to.
- Monitor inbound freight to ensure timely shipping of orders and avoid potential shortfall to budget projections.
- Work closely with heads of Sales, Distribution, and Production, as well as other internal departments and external customers as it relates to order management.
- Identify, evaluate, and swiftly resolve order issues prior to, during, and after shipping.
- Develop and implement process improvements leading to more efficient order processing and tracking.
- Research chargebacks for division(s) of responsibility and revert back in a timely manner to the credit management team as to their validity.
- Work closely with Operations Support, MIS (Management of Information Systems), and Warehouse management to ensure customer requirements are met.
- Communication with external customers and or third-party vendors.
- Develop and monitor departmental KPIs and service-level metrics.
- Drive continuous improvement initiatives to enhance order accuracy, fulfillment, and customer satisfaction.
- Partner with leadership on workforce planning and departmental resource allocation.
- Identify operational risks and implement solutions to improve efficiency and scalability.
- Provide regular reporting and business insights to senior leadership.
- Exceed customer expectations through continual training and coaching of staff.
- Support peers and superiors with projects.
- Promotes career growth & development by cross-training.
- Employee coaching & counselling.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
