Manager, Wholesale Account Operations

Bombas•New York, NY

2h•$85,000 - $95,000•Onsite

About The Position

We are looking for an experienced cross-functional problem-solver to join our Wholesale Team as our Manager, Account Operations, reporting directly to our Director, Wholesale Internal Operations. The ideal candidate has 4-6+ years experience in a similar cross-functional project management or operations role, and a strong understanding of the Wholesale order cycle. This is an opportunity to work in the fastest-scaling area of the Bombas business and play a key role in bringing Bombas’ products and mission to more consumers through our growing wholesale channel.

Requirements

4-6+ years experience in an operational or project management cross-functional role
Customer or Account-facing experience
Existing understanding of the wholesale order cycle and basic components
Deep experience with NetSuite/ERP, EDI and/or SPS a bonus
Strong documentation skills
Demonstrated ability to lead cross-functional initiatives and influence without direct authority
Experience managing or mentoring junior team members
Proven track record of building scalable processes in a high-growth environment

Nice To Haves

Enthusiasm for continuous improvement in both documentation and process
Complex problem solver who knows when to do systematic and complex thinking versus when to identify shortcuts and find an easy solution
Comfort working across both technical and business teams
Strong interpersonal skills & comfort with cross-functional persuasion and consensus-building
Willing and able to hold other teams accountable for deliverables
Ability to run multiple projects simultaneously
Strong written and verbal communication skills
Belief in our mission and understand the importance of giving back
Comfortable staying focused while working in an open office environment

Responsibilities

Manage day-to-day operations and execution of transactions to ensure smooth operation of the Wholesale department’s daily activities. This includes the management and development of Customer Happiness Associate.
Set team priorities and ensure workload is appropriately distributed across the team
Respond to Retailer inquiries regarding orders, shipments, products, VAS requirements and pricing
Develop working relationships with key operations and finance counterparts at our Retailers to build trust and work together to identify opportunities to improve our servicing; attend key meetings with Retailer to understand their business
Partner with Sales Team to develop a strong cross-functional relationship and smooth external facing communications, anticipate account support needs and data sources for Sales Team to reference.
Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements
QC all Sales Orders against the original planned order before shipping, including confirming UPCs, prices, and quantities for all fashion orders (esp. new retailers)
Maintain SKU integrity across multiple systems including NetSuite, GSX, SPS Assortment and NuOrder.
Manage the Chargeback Log for data accuracy across Accounting, Sales, and Operations, while identifying & escalating potential opportunities for mitigation
Lead seasonal recaps in partnership with Director of Internal Operations
Drive the development and improvement of procedures, reports and processes
Track root cause for failed business documents and work with internal teams & retailers to put corrective actions in place
Support GTM team when packaging issues arise to provide needed corrective action
Manage customer record maintenance in NetSuite
Own and manage key “source of truth” documentation and reporting for the cross-functional team, including Chargeback Log, Order Bank, and Shipping Log, as well as identify and scope opportunities for automation/systemization of key documents