Account Services Assistant

Safety National•Maryland Heights, MO

2d•$41,000 - $52,500•Hybrid

About The Position

This opportunity is in the Account Services Department. Responsible for seeing policies through to the finish line, our Account Services Department facilitates the processes between Claims, Underwriting, and our brokers. Ranging from rating services to audits to operational guidance, the available career opportunities are abundant with varying levels of specialty. Maintaining a strong network of team leaders, our department’s relationship allows for cross-training opportunities and plenty of collaboration. As an Account Services Assistant (internally known as “Premium Audit Assistant”), you will provide administrative support that helps keep our Premium Audit operations running smoothly and efficiently. In this entry-level role, you will coordinate the lifecycle of excess standalone and out-of-state primary workers’ compensation audits by ordering audits, tracking their progress, maintaining documentation, and ensuring timely communication with brokers, third-party audit vendors, underwriting, and internal business partners. You will organize multiple priorities while following established procedures and service standards, helping deliver quality work that supports departmental and corporate objectives. If you enjoy working in a collaborative environment, providing exceptional customer service, and keeping details organized, you'll find opportunities to learn, contribute, and grow with our team. Non-exempt: Please note, this position is classified as Non-Exempt under federal wage and hour laws. As such, you will be required to clock in and out for all hours worked and will be eligible for overtime pay for any hours worked over 40 in a given workweek.

Requirements

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.
Experience using the Microsoft Office Suite.
Strong customer service orientation and commitment to delivering exceptional service.
Excellent organizational and time management skills.
Ability to prioritize multiple assignments and effectively manage competing deadlines.
Strong verbal and written communication skills with sound problem-solving abilities.
Ability to collaborate effectively in a team environment.

Nice To Haves

Some college coursework preferred.
Administrative or office support experience.
Experience supporting operational processes in an insurance, financial services, or professional services environment.
Ability to build productive relationships with internal and external business partners.
Interest in identifying opportunities to improve workflows and processes.

Responsibilities

Coordinate the lifecycle of excess standalone and out-of-state primary workers’ compensation audits by ordering audits, tracking their progress, maintaining documentation, and ensuring timely communication with brokers, third-party audit vendors, underwriting, and internal business partners.
Organize multiple priorities while following established procedures and service standards, helping deliver quality work that supports departmental and corporate objectives.
Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.