Account Service Representative (Call Center) - Outbound Part-Time
About The Position
MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECUs success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.
Requirements
- Minimum H.S. diploma
- 1-yr customer service experience required
- Exceptional customer service and interpersonal phone etiquette skills
- Strong computer application skills
- Strong oral/written communication skills
- Must be results oriented
- Quick learner and motivated to be a consistent performer
- Attendance and punctuality are a must
Nice To Haves
- 18 months call center experience strongly preferred
Responsibilities
- Under general supervision projecting a professional company image through telephone interactions with members.
- Performs outbound calling efforts and provides quality service to existing members by phone.
- The quality service provided will be accurate, efficient, and professional to consistently "delight" the member.
- Ability to survey and educate members.
- In addition to cross-selling available products based on the needs of the member, be able to investigate and resolve concerns pertaining to account status, products and services.
- Must demonstrate excellent phone and communication skills.
Benefits
- Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
- 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
- Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
- Tuition Assistance: Continue your education and professional development with our tuition assistance program.
- Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
- Parking Discounts: Enjoy discounted parking to make commuting easier.
- Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
- Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
