Account Resolution Specialist

Radford University • Radford, VA

1d • $38,000 - $42,000 • Onsite

About The Position

Reporting to the Account Resolution & Outreach Manager, the Account Resolution Specialist provides high-quality customer service and performs daily student account maintenance with oversight to collections, student refunds and other duties as required. Additionally, this position will also perform accounting functions that require a thorough knowledge of departmental operations.

Requirements

• Knowledge of bookkeeping/accounting principles and practices.
• Ability to analyze fiscal transactions for conformity with procedures and regulations.
• Knowledge of financial/accounting and standard Microsoft Office applications.
• Ability to work effectively with a wide variety of people.
• Ability to maintain composure in difficult situations.
• Strong attention to detail.
• Strong verbal/written communication skills.
• Demonstrated organizational and prioritization skills, along with the ability to work within tight and often conflicting deadlines.
• Must be flexible, show effective judgement, discretion, and have the ability to handle confidential financial matters.

Nice To Haves

• Experience with Banner and Nelnet
• Student accounts, collection, or accounts receivable experience in a higher education workplace setting.
• Demonstrated ability to collaborate effectively with other departments and diverse stakeholders in a dynamic higher education environment.
• Education and training in accounting or a related field with an accounting certificate preferred or multiple years of applicable accounting/higher education experience.

Responsibilities

• Provides high-quality customer service.
• Performs daily student account maintenance with oversight to collections and student refunds.
• Performs accounting functions that require a thorough knowledge of departmental operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed