Account Resolution Specialist

Texas Pride Disposal Solutions LLC • Houston, TX

12h • Onsite

About The Position

This position is responsible for locating and notifying customers with delinquent accounts and attempting to secure payment or payment plans to bring their accounts current.

Requirements

• High school diploma or equivalent required
• Strong communication, negotiation, and customer service skills with the ability to handle difficult conversations professionally
• Strong problem-solving skills and the ability to investigate account issues, identify solutions, and resolve barriers to payment
• Basic computer skills, including Microsoft Office and the ability to learn company software systems

Nice To Haves

• 1+ year of collections, accounts receivable, customer service, or related experience preferred

Responsibilities

• Handle and resolve customer accounts that are 30, 60, 90+ days past due
• Focus on commercial delinquent accounts, with support to residential accounts as needed
• Contact customers by phone and email to recover outstanding balances
• Bring delinquent accounts current through payments or approval payment agreements
• Provide invoices, statements, account summaries, or other requested documentation to customers
• Explain charges, rate structures, and account activity relevant to the past-due balance
• Assist with verifying service levels or scheduling service (only when needed to resolve the balance)
• Work with internal departments (billing, customer service, dispatch, sales) to resolve issues delaying payment
• Record all communication, payment commitments, and account actions in the system accurately
• Monitor assigned accounts using aging reports and follow the appropriate follow-up schedule
• Maintain professionalism and follow all company guidelines, policies, and confidentiality standards
• Any other tasks or projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED