Account Resolution Specialist I

Tinker Federal Credit Union•Oklahoma City, OK

3d•Onsite

About The Position

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard. Tinker Federal Credit Union’s Collections department has immediate openings for an Account Resolution Specialist, known internally as Collector I, positions! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

Requirements

High school diploma or equivalent
Two years of experience related to work of this position
Ability to maintain and apply proficient knowledge regarding Fair Credit Reporting Act (FCRA), laws, regulations, and procedures of the collection process at the incumbent's level
Ability to maintain and apply proficient knowledge of Chapters 7, 11, 12, and 13 of the U.S. Bankruptcy Code at the incumbent's level
Maintains appropriate level of skill regarding the use of collection software and TFCU mainframe software
Ability to reduce delinquency, while maintaining positive member relations
Ability to identify terms of default and establish parameters for the resolution of default
Ability to use basic, fundamental office equipment
Ability within level to maximize recoveries, while maintaining positive member relations
Excellent time-management and organizational skills to manage daily collection queue and assigned work
Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts
Incumbent Bonding REQUIRED by TFCU’s chosen authority
TFCU University certification

Nice To Haves

Financial institution, call center, customer service/collections experience is preferred.

Responsibilities

Responsible for collections of outstanding account receivable dollars from the existing member base, resolving member billing issues and/or reducing delinquency
Reducing the number of losses for TFCU while assisting members in the collections process
Frequent communication with various areas of TFCU as well as directly with the members through all lines of communication
Expected to use various skills to ensure each situation is handled properly and in compliance with internal and external policies
Providing information to members to understand credit
Managing their assigned collection queue(s) and could be required to aid and cover other cases and queues at various stages of the process not assigned to them when needed by the department
Providing various levels of documentation for later legal proceeding usage or testifying in court