Account Representative (Remote- West Coast)

CVS Health•Work At Home-California, CA

2d•$21 - $45•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Serves as day-to-day contact for customers - supports customer-level questions and requests on enrollment, claims questions, escalated issues, onsite meetings, educational sessions with students; serves as a liaison between Aetna Student Health and the customer.

Requirements

3 years of relevant industry experience.
Outstanding written and oral communication skills.
Knowledge of Word, PowerPoint, Excel, Salesforce.com.
Exceptional project management skills, problem solving, and attention to detail.

Nice To Haves

Exceptional relationship-building skills.
Demonstrated planning/organizational skills; ability to work on many issues at once and to prioritize work.
Demonstrated ability to develop strong working relationships with matrix partners to drive deliverables.

Responsibilities

Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas.
Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact.
Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages.
May support plan administration activities, including installation, open-enrollment, health fairs, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.
Some support activities could require attainment of state licensure to sell Insurance products.
May assist in constituent training on product and policy questions.
May take initial calls for direct sales requests and forward requests to appropriate sales staff.
Assist teams with processing RFP’s, as needed.
Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer’s objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.