Technical Account Manager - West Coast

Obsidian Security•Los Angeles, CA

14h•Remote

About The Position

Obsidian Security is seeking a proactive Technical Account Manager (TAM) to join our Customer Success team. This role is responsible for actively driving customer value within the Obsidian platform by providing technical advice on Obsidian solutions and serving as a subject-matter expert on SaaS security challenges and best practices. The TAM will partner with customers in a technical and educational capacity throughout their engagement with Obsidian, acting as the voice of the customer internally by providing feedback to product management and engineering. The ideal candidate is driven, collaborative, knowledgeable, has experience in cybersecurity, and is excited about working in a SaaS security startup. This is a 100% remote role with a preference for candidates located on the West Coast, US.

Requirements

A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian
Experience in building and managing strong customer relationships
Experience with cybersecurity, especially Cloud and SaaS security concerns
Ability to prioritize and manage multiple requests while delivering results
Experience administering and configuring SaaS applications (such as Google Workplace / GSuite, O365, Okta, Duo, etc)
Experience interacting with APIs, integrations, and middleware
An understanding of common web authentication methods (such as tokens, OAuth, SAML, etc.)
Experience with cybersecurity solution stacks
Willingness to travel occasionally to meet with customers, not expected to exceed 5%

Nice To Haves

Versed in software engineering (Python) is a definite plus
Experience in incident response, threat triage, log analysis, and data correlation is a strong plus.

Responsibilities

Deliver the highest level of customer experience and technical assistance to customers and partners.
Manage simultaneous customer requests, inquiries and issues of varying complexity and priority.
Take ownership of driving complex scenarios and issues, working with appropriate stakeholders in engineering, product management and sales to deliver successful outcomes.
Work closely with our customers to make sure they are enabled/on-boarded successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows.
Drive towards improving customer understanding and usage of the Obsidian platform.
Build and improve in-product documentation and guides, as well as deliver live or recorded product training for new customers or partners.
Identify, communicate, and deliver on opportunities to improve Obsidian’s ability to support and enable our customers to be successful, including new processes, tools, or product prototypes.
Create and deliver Account Health checks and Quarterly Business Reviews.