Account Representative - Columbia, SC
About The Position
DCM Services is hiring a full-time, non-exempt Account Representative to work remotely in South Carolina. The representative serves as a point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. The role requires empathy, accuracy, professionalism, and compliance with company and client requirements. DCM Services describes itself as a nationally recognized leader in estate and specialty collections, with more than 30 years of experience partnering with financial institutions. The company emphasizes dignity, a collaborative culture, and ongoing development opportunities.
Requirements
- High school diploma or GED.
- Licensed Debt Collector, or ability to obtain licensure.
- Computer proficiency and ability to learn new systems.
- Goal-oriented mindset with strong organizational skills.
- Courteous, empathetic, and professional telephone manner.
- Strong verbal and written communication skills.
- Ability to multitask effectively in a fast-paced, regulated environment.
- Team-oriented, with the ability to work independently.
Responsibilities
- Generate outbound calls and handle incoming calls.
- Adhere to company policies, procedures, and client-specific requirements.
- Uphold company information security and privacy responsibilities.
- Accurately document accounts.
- Negotiate payment arrangements and follow up as needed.
- Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing.
Benefits
- Paid time off, up to 5.85 hours bi-weekly.
- Eight paid holidays.
- Health, vision, and dental insurance.
- 401(k) matching.
- Employee Assistance Program.
- Opportunities for advancement.
- Bonus eligibility and performance recognition.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
