Account Representative (CSR)

ASSA ABLOY • Lititz, PA

5d • Onsite

About The Position

Tell Manufacturing, an ASSA ABLOY company, is seeking an Account Representative to join their growing team in Lititz, Pennsylvania. This on-site position will support customers and the sales team by providing product information, processing orders, resolving issues, and delivering technical support. The role involves managing customer relationships, providing quotes, and ensuring customer satisfaction throughout the order fulfillment process. The company emphasizes accuracy, responsiveness, and customer trust in a manufacturing environment, supporting engineered products and coordinating orders between customers, sales, and the plant floor.

Requirements

• High School Diploma, GED, or Associate degree (or equivalent experience)
• 2–5 years of sales/customer service experience
• Strong written and verbal communication skills
• Excellent organizational and reasoning abilities
• Proficiency in MS Office
• Ability to work independently and collaboratively
• Strong decision-making skills and attention to detail

Responsibilities

• Serve as the primary contact for Tell Manufacturing clients via phone, email, or in person
• Submit orders, provide quotes/estimates, and communicate product features and benefits
• Support the Sales team in closing deals and meeting customer needs
• Provide technical support for installation and troubleshooting of door hardware products
• Investigate and resolve customer complaints, escalating when necessary
• Research special product orders and coordinate with procurement for sourcing
• Maintain accurate records of customer interactions and order tracking
• Prepare RMAs for returns and shipping discrepancies
• Contribute to sales materials and customer communications
• Special assignments as required
• Maintain a safe and harmonious working environment holding self and others accountable to OSHA and ASSA ABLOY standards
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct

Benefits

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree