Account Representative Supervisor

First Bank & Trust • Madison, SD

16h

About The Position

This person oversees all aspects of a transportation factoring portfolio team, including direct management of several Account Representatives while also providing backup support as necessary. In addition to supervision, this person will oversee a portfolio of large and complex business relationships, to achieve client and risk management goals for Firstline Funding Group.

Requirements

• Bachelor’s degree, plus five years of related experience or the equivalent.
• Effective communication skills.
• Strong financial acumen.
• Deep knowledge of accounts receivable financing concepts, including extensive knowledge of market dynamics and factoring industry trends is necessary.
• Strong organizational and analytical skills are critical, with close attention to detail.
• Demonstrated ability to provide exceptional customer service while meeting deadlines and managing numerous business clients and major initiatives is key.

Nice To Haves

• A high level of emotional intelligence and adeptness in managing difficult conversations and navigating change is preferred.
• Experience with Microsoft products and factoring operating system technology is strongly preferred.

Responsibilities

• Lead the team and develop an atmosphere of teamwork, open communication, and unity.
• Provide oversight of all services offered.
• Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner.
• Independently oversee daily customer service to ensure that service level agreements are met.
• Develop strong client relationships and overall satisfaction by leveraging exceptional service and relationship management skills.
• Regularly engage with factoring clients to cultivate deep, meaningful connections through in-depth client interviews and perspective sharing.
• Serve as a trusted advisor, offering expert guidance on prospective debtors and receivable solutions to enhance client aging performance and overall profitability.
• Regularly monitor portfolios and identify trends in activity.
• Mitigate risk and discrepancies on portfolio and promptly take appropriate action to address or correct the issue.
• Consistently conduct risk assessments and aging assessments.
• When appropriate, analyze client provided financials for clients within your overall team portfolio.
• Apply and coach strong credit judgment to evaluate complex credit risks associated with prospective and existing clients.
• Prepare and present comprehensive credit proposals and recommendations, collaborating with credit and operations teams for prudent risk management, ensuring credit quality and optimal collateral performance.
• Manage verification levels for each account and funding based on risk.
• Manage the reserve releases based on payment trends, expectations, and dilution to avoid over advances.
• Coach your team to do the same with respect to managing the reserve.
• When an over advance occurs, formulate a reasonable recovery plan.
• Strategize, manage, and implement projects that enhance productivity.
• Communicate progress and/or concerns to department manager.
• Keep regularly informed of industry and overall economic financial trends, which may impact the factoring client portfolio.
• Act in accordance with FBT policies and procedures as set forth in the employee handbook.
• Adhere to compliance procedures and participate in required compliance training.

Benefits

• Equal Opportunity, Affirmative Action employer.
• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level