Account Relationship Manager
About The Position
The Account Relationship Manager at U.S. Bank is responsible for building and maintaining effective long-term relationships and ensuring a high level of satisfaction with assigned client accounts. This role involves interacting with clients and other departments to continuously improve operational standards and support client needs. Key activities include contributing to strategic plans and reviews, implementing performance standards for production, productivity, quality, and customer service, and continually evaluating processes and procedures. The manager will also make recommendations for process improvement, communicate these to clients as appropriate, and provide necessary training to clients. The position requires exercising judgment and making decisions that positively impact the business line's operations.
Requirements
- Bachelor's degree, or equivalent work experience
- 10 or more years of client management and sales experience
Nice To Haves
- Extensive knowledge of business, financials, products/services and the market
- Strong relationship building and selling skills
- Strong problem-solving skills
- Considerable knowledge of account management, project management, operations and logistics
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Proven customer service/relations skills, including situational leadership and dispute/conflict resolution
- Excellent presentation, interpersonal, verbal and written communication skills
Responsibilities
- Builds and maintains effective long-term relationship and a high level of satisfaction with assigned client accounts.
- Interacts with clients and other departments to constantly improve operational standards and support client needs by contributing to strategic plans and reviews.
- Implements production, productivity, quality, and customer service performance standards.
- Continually evaluates processes and procedures.
- Makes recommendations for process improvement and communicates to the client as appropriate.
- Provides training to clients as needed.
- Exercises judgment and makes decisions that have positive operational impacts on the business line.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- Pension
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
