Account & Relationship Management Executive

Wolters Kluwer•USA-MA-Remote, MA

4d•$71,300 - $124,500•Remote

About The Position

The Strategic Account Manager drives revenue growth and customer retention across a defined territory of academic, medical, research, and healthcare institutions. The role manages a portfolio of large accounts and develops new business through a consultative sales approach. The successful candidate builds trusted relationships with library leaders, faculty, researchers, clinicians, administrators, and executive stakeholders, aligning Ovid’s evidence-based information solutions, workflow tools, and research resources with organizational needs. The position involves strategic account planning, executive-level communication, and navigating complex, multi-stakeholder sales cycles. This is a permanent remote role with limited travel. Candidates may be located anywhere in the United States, with an EST location preferred. Travel throughout the assigned territory is required for customer engagement, strategic meetings, conferences, and sales activities. Applicants may be required to appear onsite at a Wolters Kluwer office during the recruitment process. The role offers a base compensation range of $71,300 to $124,500 USD and is eligible for commission, with uncapped earning potential. Actual base salary depends on factors including skills, experience, and hiring location. Wolters Kluwer offers benefits and programs that include medical, dental, and vision plans, a 401(k), FSA/HSA, commuter benefits, a tuition assistance plan, vacation and sick time, and paid parental leave. Full benefits details are available upon request.

Requirements

Bachelor’s degree or an equivalent combination of education and professional experience.
At least 5 years of successful experience in strategic account management, consultative sales, business development, or enterprise sales.
Demonstrated ability to manage large, complex accounts with multiple stakeholders and lengthy sales cycles.
Experience developing and executing strategic account plans that drive revenue growth and customer retention.
Strong consultative selling, negotiation, presentation, and relationship-building skills.
Excellent verbal and written communication skills, including executive-level presentations.
Proven ability to identify customer needs and translate them into solution-based recommendations.
Experience managing a sales pipeline and forecasting through Salesforce or similar CRM platforms.
Ability to work independently, prioritize multiple opportunities, and manage a geographic territory effectively.

Nice To Haves

Experience selling information, technology, SaaS, healthcare, educational, library, research, publishing, or clinical workflow solutions.
Knowledge of academic medical centers, hospitals, healthcare systems, medical schools, universities, libraries, or research institutions.
Familiarity with evidence-based medicine, clinical decision support tools, medical education resources, or scholarly research workflows.
Experience selling to C-suite, dean-level, library leadership, faculty, and healthcare executive audiences.

Responsibilities

Develop deep expertise in Ovid’s clinical, research, educational, and workflow solutions.
Create and execute strategic territory and account plans to support revenue growth, retention, and customer expansion.
Manage a portfolio of large academic, healthcare, and research accounts and serve as a trusted advisor to stakeholders and decision-makers.
Build and maintain executive-level relationships with library directors, deans, academic leaders, researchers, clinicians, procurement teams, and other institutional stakeholders.
Identify customer challenges, institutional priorities, accreditation requirements, and research objectives, and align Ovid solutions to those needs.
Lead complex sales opportunities using consultative and value-based selling methods.
Develop account growth strategies that increase product adoption, customer engagement, and long-term partnership value.
Prospect for new business opportunities within existing accounts and across the assigned territory.
Conduct business reviews, strategic planning sessions, product demonstrations, and executive presentations.
Prepare proposals, pricing recommendations, renewal strategies, and contract negotiations aligned with customer objectives.
Collaborate with product specialists, customer success, marketing, and leadership teams to develop and execute account strategies.
Maintain accurate pipeline, opportunity, contact, and account information in Salesforce CRM.
Deliver accurate sales forecasts and territory updates to leadership.
Meet or exceed assigned revenue, retention, and growth targets.
Travel throughout the assigned territory for customer engagement, strategic meetings, conferences, and sales activities.