Account Reconciliation Supervisor

TAK Broadband•Sioux Falls, SD

3d•Onsite

About The Position

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We are seeking an Account Reconciliation Supervisor to join our Recon team in Sioux Falls, SD (4401 S Technology Dr, 57106). The Account Reconciliation Supervisor is responsible for supervising our Account Reconciliation team members, reconciling client statements for jobs completed by our technicians and resolving any discrepancies. PLEASE NOTE: This is not a remote position – you will be working from the TAK Corporate Office in Sioux Falls, Monday - Friday from 8AM – 5PM.

Requirements

Proficiency in Microsoft Office Suite, especially Microsoft Excel (e.g., VLOOKUPS, creating reports, pivot tables, and using various formulas)
Ability to learn and utilize role-specific equipment and software
Exceptional organizational, analytical, time management, and problem-solving skills
Excellent verbal and written communication skills
Outstanding interpersonal and customer service skills
Ability to maintain customer confidence and protect operations by keeping relevant information confidential
Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

Nice To Haves

6+ months of billing management or related management experience is preferred

Responsibilities

Assist with supervising the Account Reconciliation team to ensure efficient and accurate account recon is performed
Work with appropriate internal and external teams to correct discrepancies identified during reconciliation
Creates and maintains multiple MS Excel reports to be shared with relevant teams; utilizing various data sources and editing/manipulating as needed
Communicates with Technicians regarding coding errors and needed resolutions
Perform special projects as assigned by Director of Reconciliation
Assist with reconciling all areas as needed