Account Receivable Site Specialist

Hampton-Newport News Community Services Board•Hampton, VA

2d•Onsite

About The Position

The Account Receivable Site Specialist supports the agency’s financial integrity by ensuring timely, accurate accounts receivable activity within an automated accounting and financial management system. This position exists to strengthen collections, maintain complete client/third-party records, and serve as an informed first point of contact for billing questions.

Requirements

Highschool Diploma or GED
Two (2) years of experience in accounts receivable collections or the healthcare arena
At least one (1) year working in an automated computer-based system
Detail-focused and service-minded
Must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.

Responsibilities

Obtaining, researching, and updating client and payer information
Completing client account audits
Verifying Medicaid, Medicare, and third-party insurance coverage
Confirming employment and income status
Reviewing daily schedules for co-payments and authorization status
Communicating clearly with clients, clinic staff, vendors, and insurance representatives regarding billing practices and fee structures
Checking updates in the automated system and organizing items that need follow-up
Coordinating with clinic teams to confirm visit-related billing details
Responding to questions from clients and third parties with clear, respectful explanations
Reviewing records for completeness and accuracy
Documenting outcomes
Closing the loop on open items so accounts stay current and well-supported by reliable information