Account Project Lead - Beauty

Outform Group • Chicago, IL

5d • Onsite

About The Position

The Account Project Lead (APL) is responsible for managing and guiding a team that handles client accounts and projects. This role ensures that team efforts align with client needs, company goals, and project objectives while maintaining strong client relationships. Speed to market is a key industry differentiator for Outform Group, and the APL plays a critical role in driving timely execution. The Account Project Lead oversees team performance, resource allocation, escalation management, and cross‑functional collaboration to ensure successful delivery of client projects. This role balances leadership responsibilities with hands‑on project and client management.

Requirements

• Experience in leading or mentoring teams, including task prioritization and performance management.
• Demonstrates ability to lead, coach, and develop team members. Has the ability to set clear expectations, goals, and performance standards. Experience providing constructive feedback and driving continuous improvement
• Experience serving as an escalation point for client or delivery issues.
• Proven ability to identify process inefficiencies and implement operational improvements
• Demonstrated ability to manage complex projects, multiple workstreams, and cross-functional teams.
• Excellent working knowledge of Word, Excel, PowerPoint, Teams; ERP and CRM experience; proficiency in Smartsheet (or similar project management tools) preferred.
• Clear, concise verbal and written communication; professional, effective email etiquette.
• Plans, organizes, and prioritizes effectively; rigorous attention to detail; follows through on verbal and written commitments.
• Acts quickly, escalates appropriately, and takes a firm stand when needed without being abrasive.
• Bachelor’s degree preferred or equivalent experience.
• Proactive, decisive leader with a strong sense of ownership and accountability.
• Self-starter who brings new ideas; flexible and effective amid change and complexity. Quick learner who embraces new challenges and changing priorities.
• Strong track record of accountability and reliability. Directs cross-functional teams with clarity and drives continuous improvement.
• Seeks to understand others’ viewpoints and team challenges.
• Operates with urgency; presents problems with solutions.

Nice To Haves

• Proficiency in Smartsheet (or similar project management tools) preferred.

Responsibilities

• Lead and manage members of the APM team, including prioritization of work and resource allocation.
• Resolve interpersonal or work‑related conflicts to maintain collaboration and morale
• Provide mentorship and guidance on client management, problem‑solving, and best practices and prepare them for future career advancement.
• Manage client escalations and act as senior support when needed.
• Define and communicate clear team objectives and performance goals.
• Monitor team performance and provide feedback for continuous improvement
• Model proactive behavior, offering sound advice and support when the team needs it.
• Adapt schedule to support the team as needed, stepping in whenever help is required.
• Collaborate with cross‑functional teams (Design, Engineering, Sales, Production, etc.) to ensure the team is well-equipped to deliver client expectations.
• Facilitate effective communication across the APM team and other internal teams to ensure alignment on objectives and timelines.
• Ensure team members accurately track project timelines and enter project data into internal systems in a timely manner.
• Ensure early identification and timely escalation of project timeline risks.
• Identify opportunities to streamline processes and improve operational efficiency.
• Reduce bottlenecks and improve workflows within the account management function.
• Support Sales initiatives by assisting with client needs, proposals, and account coordination
• Maintain strong client relationships through proactive communication and ongoing engagement
• Manage projects to ensure timelines, deliverables, and milestones remain on track
• Ensure accurate and timely entry of project data into internal systems
• Ensure compliance with company policies, SOPs, contract terms, estimates, credit requirements, and quality standards.
• Generate client invoices accurately and without delay immediately following project completion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree