Account Partnership - Specialist

Western Governors University•Bentonville, AR

1d•$23 - $33•Remote

About The Position

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Services 206 Pay Range: $22.64 - $32.83 As an Account Partnership Specialist, you will serve as a key liaison between students, sponsors, and university stakeholders to support sponsored student accounts. Through your attention to detail, problem-solving abilities, and commitment to compliance, you will help drive student satisfaction, retention, and graduation outcomes.

Requirements

Associate's Degree.
1 year of experience in a student accounts, finance, or accounting role, preferably within a higher education setting.
Highly detail-oriented, organized, and deadline-driven with a demonstrated ability to manage multiple priorities.
Strong interpersonal, written, and verbal communication skills.
Excellent analytical, computational, and mathematical abilities with an aptitude for numbers and financial data.
Strong understanding of accounting theory, practices, and procedures.
Intermediate to advanced Microsoft Excel skills, including pivot tables, VLOOKUPs, filtering, and data analysis functions.

Nice To Haves

High level of integrity, professionalism, and trustworthiness.
Ability to think critically and use data to make informed decisions.
Strong work ethic and problem-solving skills.
Ability to work independently with guidance and direction from management.
Strong working knowledge of general accounting practices and federal financial aid regulations, rules, and procedures.
Strong working knowledge of FERPA regulations, rules, and procedures.
Demonstrated ability to maintain accurate records and documentation.
Bachelor's Degree.
Experience with student information systems such as Banner.
Experience working with federal financial aid programs and processes.

Responsibilities

Support billing and invoicing processes for all third-party sponsored students.
Track, prepare, and distribute student invoices while adhering to university deadlines and policies.
Research and resolve time-sensitive account issues with accuracy and urgency.
Manage internal and external communications regarding sponsorship letters, tuition payments, and account balances.
Maintain accurate and timely stakeholder communications within the Customer Relationship Management (CRM) system.
Partner with internal teams and external sponsors to resolve escalated student account concerns and reconcile accounts.
Ensure compliance with university, state, and federal regulations, as well as established accounting principles and procedures.