Account Partner Director - CPG

Salesforce•Atlanta, GA

1d•Hybrid

About The Position

Salesforce is seeking an Account Partner Director to join their Professional Services sales team within the Customer Success Group (CSG). This role involves acting as a trusted advisor to customers, providing execution excellence, and demonstrating deep business knowledge to define success roadmaps. The primary goal is to help customers derive significant business value from their Salesforce investment. As a key member of the Go-To-Market and Professional Services team, the Account Partner will build relationships with license sales and extended functional teams to strategically counsel internal teams and customers on programs that align with their vision and goals. This role is responsible for originating deals, strategizing, and quarterbacking execution with support from the delivery organization.

Requirements

8+ years of experience owning or leading a book-of-business.
8+ years of experience working within a consulting landscape.
Experience selling professional services related to digital transformation with enterprise-level Manufacturing customers.
Experience driving a strategic motion, including value propositions, execution planning, teaming, and outcomes-based engagements.
Capable of building assets from scratch, including marketing, sales, and strategy solutions.
Experience with global procurement leads to settle pricing and deal strategy.
Skilled in maneuvering and working with the C-Suite during a strategy cycle.
Background in delivering critical initiatives and/or programs for a firm-based model or product company.
Experience working within complex enterprise environments and, ideally, exposure to the Industrials vertical.
Degree or equivalent confirmed experience required. Experience will be evaluated based on core proficiencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
Ability to travel 25-50%.

Responsibilities

Drive thoughtful, strategic, and enterprise-level strategy for ambitious customers.
Facilitate qualification, deal cycle participation, account reviews, and value assessments.
Achieve bookings targets while supporting revenue, margin, and CSAT metrics.
Serve as a key contact for customer negotiations and escalations.
Enable smooth transition and partnership into the delivery team with effective margins, staffing plans, approach, and Salesforce methodology.
Act as a trusted advisor to customers to accelerate value and improve customer outcomes.
Serve as a key SME, leader, and services consultant to sales teams.
Serve as the liaison between internal and external teams.