Account Operations Specialist II

Cox Communications • Dallas, TX

1d • Onsite

About The Position

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement. Provide exceptional customer service skills to ensure client satisfaction. Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale. Perorms basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations. Educates on company products and services. With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process. Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform any other duties assigned

Requirements

• High School Diploma/GED and 3 years’ experience in a related field.
• Safe drivers needed; valid driver’s license required.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms.

Nice To Haves

• Prior experience vehicle reconditioning and or general auto body knowledge
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written skills
• Ability to operate vehicles with standard and automatic transmission

Responsibilities

• Serves as account liaison coordinating and executing account SLA's.
• Serves as a primary point of contact for auction vendors / clients.
• Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations.
• Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox.
• Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.
• Provide exceptional customer service skills to ensure client satisfaction.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services.
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Benefits

• minimum of sixteen hours of paid time off every month
• seven paid holidays throughout the calendar year
• bereavement leave
• time off to vote
• jury duty leave
• volunteer time off
• military leave
• parental leave
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED