Account Operations Specialist II (Manheim)

Cox Communications • Hamilton, OH

3d • Onsite

About The Position

Serves as an account liaison coordinating and executing account SLAs. Acts as a primary point of contact for auction vendors/clients, engaging with them to understand requirements, upsell Cox Automotive (CAI) products and services, and ensure work is completed to client expectations. Offers solutions to ensure mutually beneficial sales for both the client and Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement, providing exceptional customer service to ensure client satisfaction. Reviews vehicles in the sale lineup, locates missing vehicles, and works with the account representative to ensure vehicles are ready and parked on-spot on time for sale. Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting the client team, and communicating with stakeholders to ensure smooth auction operations. Educates clients on company products and services. With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses. Develops a foundational understanding of auction services concepts and methodologies, including condition report data and the vehicle inspection process. Basic knowledge of computer software, including Microsoft Office applications (Outlook, Excel) and other internal business technology platforms. Demonstrates a commitment to safety by following all safety and health procedures and modeling related behaviors. Actively participates in supporting all safety activities aligned with Safety Excellence. Performs any other assigned duties.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field.
• OR any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field
• Safe drivers needed; valid driver’s license required.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.

Nice To Haves

• Prior experience vehicle reconditioning and or general auto body knowledge
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written skills preferred.
• Ability to operate vehicles with standard and automatic transmission is preferred.

Responsibilities

• Serves as account liaison coordinating and executing account SLA's.
• Serves as a primary point of contact for auction vendors / clients.
• Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations.
• Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox.
• Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.
• Provide exceptional customer service skills to ensure client satisfaction.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Preforms basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services.
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Benefits

• minimum of sixteen hours of paid time off every month
• seven paid holidays throughout the calendar year
• additional paid time off in the form of bereavement leave
• time off to vote
• jury duty leave
• volunteer time off
• military leave
• parental leave
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED