Account Operations Specialist II

Cox Communications • Euless, TX

14h • Onsite

About The Position

This position is responsible for working closely with accounts to coordinate vehicles for the sale, review work performed, ensure appropriate & timely sale line - up, and ensure effective operational flow. The role involves managing account relationships, maintaining effective communications, and ensuring customer requirements are met. Responsibilities include reviewing and updating condition reports, approving and auditing vehicle repair reports, and walking vehicles with account representatives to make recommendations for reconditioning to increase vehicle value. The specialist will respond to customer inquiries, provide quality service, and assist in resolving problems. Communication with Lot Operations and Recon departments is crucial to ensure appropriate movement of vehicles to shops and timely completion of reconditioning. The role also involves preparing sale vehicle run processes, ensuring appropriate scanning and organization of account vehicles, and reviewing vehicles in the sale lineup to locate missing vehicles and ensure readiness for sale. A strong commitment to safety is expected, along with performing other duties as assigned by management. Light mechanical duties are also part of the role.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field.
• Safe drivers needed; valid driver’s license required.

Nice To Haves

• Prior experience vehicle reconditioning and or general auto body knowledge
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written skills
• Ability to operate vehicles with standard and automatic transmission

Responsibilities

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform light mechanical duties.
• Perform other duties as assigned by management.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED