Account Operations Specialist II
About The Position
This position is responsible for working closely with accounts to coordinate vehicles for the sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow. The role involves managing account relationships, maintaining effective communications, and ensuring customer requirements are met. It also includes reviewing and updating condition reports, approving and auditing vehicle repair reports, and walking vehicles with account representatives to make reconditioning recommendations. The specialist will respond to customer inquiries, provide quality service, and assist in resolving problems. Communication with Lot Operations and Recon departments is crucial to ensure appropriate movement of vehicles to shops and timely completion of reconditioning. The role also involves preparing sale vehicle run processes, ensuring appropriate scanning and organization of account vehicles, reviewing vehicles in the sale line-up, locating missing vehicles, and ensuring vehicles are ready for sale. A strong commitment to safety is required, along with performing light mechanical duties and other assigned tasks.
Requirements
- High School Diploma/GED and 3 years’ experience in a related field.
- OR any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field
- Safe drivers needed; valid driver’s license required.
- Must work at a specified Cox location.
- Must be able to clear a pre-employment drug test.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Nice To Haves
- Prior experience vehicle reconditioning and or general auto body knowledge
- Self-starter with ability to work with minimal supervision
- Ability to handle multiple tasks simultaneously
- Excellent verbal and written skills preferred.
- Ability to operate vehicles with standard and automatic transmission is preferred.
Responsibilities
- Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
- Review and update condition report; approve and audit vehicle repair report.
- Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
- Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
- Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
- In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
- Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
- Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform light mechanical duties.
- Perform other duties as assigned by management.
Benefits
- Minimum of sixteen hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
