Account Operations Analyst

BluSky Restoration Contractors, LLC • Centennial, CO

5d • Hybrid

About The Position

The Account Operations Analyst is responsible for monitoring and tracking client specific projects throughout BluSky and addressing any issues or hurdles that may lead to a negative client experience.

Requirements

• Excellent written and verbal Communication Skills.
• Proficient in Microsoft Suite, including Excel and Word.
• Demonstrated computer capabilities, willingness to learn new systems.
• Strong problem-solving skills.
• Willingness to suggest areas for improvement, comfort escalating matters.
• Must be willing to be on camera for virtual meetings.
• Comfort interfacing with clients.
• Independent worker and self-motivated.

Responsibilities

• Provide excellent customer experience by supporting offices to strengthen team members' understanding of account expectations and success requirements.
• Monitor all aspects of each project within the assigned account, from communication through payment, to proactively identify and address potential issues before they impact the client.
• Escalate issues internally to specified team members based on severity to address concerns and ensure a positive customer experience.
• Monitor the overall compliance of the client experience within an assigned account, including communication, quote approvals, invoicing instructions, client-specific guidelines, and customer service.
• Engage in heavy written communication with internal team members.
• Escalate internally as needed when timelines and protocols are not met by team members.
• Perform data entry and log communications between clients and team members in client-specific portals.
• Log and track activity related to assigned task lists within relevant systems, including progress updates, quotes and invoices, and promise-to-pay dates.
• Coordinate with Project Coordinators and Collection Resolution Managers on invoice creation, delivery, and follow-up within the collections escalation framework.
• Communicate with clients as needed for required collections activity, documentation submission to portals, and addressing administrative needs.
• Collect and submit all necessary paperwork and documentation to ensure payment processing.
• Prepare and support internal team members on account-specific instructions.
• Update client team rosters and protocols as needed.
• Work with various systems to share important information.

Benefits

• matching 401(k) plan
• health insurance (medical, dental and vision)
• paid time off
• disability
• equipment appropriate to the position (i.e.: laptop, smart phone, etc.)
• corporate apparel allowance
• Hybrid Work
• Employee Assistance Program
• Accident & Critical Illness Coverage
• Vendor discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree