Account Manager

Maersk•Stockton, CA

19d•Onsite

About The Position

Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Schedule: 1st Shift - Mon-Fri 7 am-3:30 pm - 100% onsite position Summary: Manage and coordinate activities related to major account(s).

Requirements

Excellent interpersonal and communication skills.
Previous experience in supply chain, transportation, or distribution required.
Ability to establish and maintain effective relationships with management staff, employees, and service providers.
Exceptional problem-solving skills and proven experience in relationship management through business change and growth.
Strong analytical and organization skills.
Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).
Bachelor's degree (B. A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Must be authorized to work for any employer in the U.S.

Responsibilities

Serve as the key point of contact with the customer.
Speaks with customers by phone or in person and receives instructions for shipment, storing, delivery, or general processing.
Coordinates with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness, and condition of shipments.
Error and complaint resolution.
Projects changes in account activity and plans labor requirements accordingly.
Submits written and/or verbal reports on activity and projected labor expenses.
Data Entry to include inbound and outbound schedule development and creation.
Coordinate billing and special requirements as needed.
Coordinate the administration and paper flow of required documents to the dock operations.
Communicate with internal and external customers.
Maintain and assign workflow to dock operations.
Handle, coordinate, and follow up on all special projects.
Follow up on all past due monies related to the account.
Prepare daily and monthly KPI reports.
Train new office associates.
Process shipments via customer portals.
Update and manage proof of delivery, prepare files for billing.
Communicate with Management any concerns and/or issues that may impact the company.
Communicate with Management any ideas and solutions that may benefit the company.