Account Manager - Pharmacy Care - NH, VT, and ME

UnitedHealth Group•US, Massachusetts, MA

20h•$29 - $52•Remote

About The Position

A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care. Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.

Requirements

4+ years’ experience supporting pharmacy or healthcare operations
4+ years’ experience in pharmacy or healthcare account management, in a client-facing support role
6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs
Valid driver’s license, reliable transportation, and ability to travel regularly up to 75%25 of the time to customer sites while managing a structured field schedule
Strong history of working with multiple stakeholders in a fast paced healthcare environment, including the ability to multitask, problem-solve and prioritize
Strong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up

Nice To Haves

Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accounts
Licensed Pharmacy Technician
Experience with invoice support, billing follow-up, account onboarding, or related operational coordination activities
Experience coordinating healthcare related events
Proficiency with MS Office

Responsibilities

Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growth.
Build strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-through.
Maintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferences.
Act as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions.
Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship management.
Partner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accounts.
Proactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growth.
Maintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets.
Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growth.
Monitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each site.
Use available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams.
Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next steps.
Assist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothly.
Ensure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations.
Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaboration.
Coordinate client-facing activities such as site visits, outreach, and immunization events.
Share observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities.