Account Manager
About The Position
Lyra Technology Group is seeking an Account Manager for one of its operating companies, Two River Technology Group. The Account Manager will be the post-sale owner of client relationships, retention, and account growth. This role involves blending relationship management with a working knowledge of the client's business and IT environment, conducting business reviews and roadmap conversations to ensure clients are engaged, informed, and receiving full value from the partnership. The Account Manager is responsible for net revenue retention for their assigned book of business and will collaborate with service delivery, technical support, and sales teams to meet client needs and identify expansion opportunities. Two River Technology Group is a fast-growing MSP serving compliance-driven small and mid-sized businesses in the finance, legal, nonprofit, and healthcare sectors, aiming to be the premier IT partner in the region.
Requirements
- 3+ years of experience in Account Management, Client Success, Customer Success, Business Development, or a similar client-facing role.
- Demonstrated ability to build and maintain executive-level client relationships.
- Strong communication, presentation, and interpersonal skills.
- Excellent organizational, planning, and time management abilities.
- Ability to successfully manage multiple client relationships simultaneously.
- Experience using CRM platforms such as HubSpot.
- Comfortable initiating commercial conversations and identifying opportunities within existing client accounts.
Nice To Haves
- Experience within the Managed IT Services (MSP), IT Services, SaaS, or technology industry is strongly preferred.
- Experience with ConnectWise Manage and Sales Builder is preferred.
- Previous consultative sales or account growth experience is considered a strong asset.
Responsibilities
- Serve as the primary relationship owner for an assigned portfolio of managed services clients.
- Develop trusted relationships with executive stakeholders, business owners, and key decision-makers.
- Act as the primary point of contact for non-technical client communications and account-related matters.
- Advocate for clients internally while ensuring alignment with company objectives and service delivery standards.
- Conduct Quarterly Business Reviews (QBRs) focused on business objectives, technology strategy, service performance, and future planning.
- Develop strategic account plans designed to increase client engagement, retention, and long-term value.
- Proactively identify opportunities to expand client relationships through additional managed services, cybersecurity, Microsoft 365, cloud solutions, licensing, and professional services.
- Prepare proposals and coordinate solution recommendations in partnership with engineering and leadership teams.
- Manage contract renewals and renewal planning to maximize retention and minimize contract risk.
- Monitor client satisfaction, account health, and service adoption.
- Address client concerns proactively and coordinate internal resources to resolve issues before they escalate.
- Partner closely with technical and operational teams to ensure successful delivery of services and projects.
- Maintain accurate account documentation, opportunity tracking, and client activity within HubSpot and ConnectWise.
- Drive organic revenue growth through account expansion, cross-selling, and upselling initiatives.
- Maintain awareness of each client's business objectives and identify opportunities where technology solutions can deliver measurable value.
- Collaborate with leadership to develop and execute account growth strategies.
Benefits
- Commission based on upsell and cross-sell opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
