Account Manager

inKind • Austin, TX

1d • Onsite

About The Position

The Account Manager is a proactive, collaborative post-Sales role responsible for building and maintaining strong, long-lasting relationships with restaurant partners. The role supports customer satisfaction and retention, holds periodic business reviews, and identifies new business opportunities within assigned accounts and territory. It combines sales acumen, customer service, and strategic thinking to help partners achieve their business objectives.

The Account Manager serves as a trusted partner and subject matter expert, understands partner needs, and works with internal teams to resolve challenges and deliver value. The position is primarily in-person at the physical office in Austin, Texas, in an office environment with typical lighting, temperature, and noise conditions.

Requirements

• At least 3 years of experience in a client-facing relationship management, operations, or support role, preferably in Hospitality, FinTech, or SaaS.
• Strong interest in innovative technology, fast-changing business environments, and data-driven decision-making.
• Analytical skills involving market trends, partner performance, and competitor analysis to address business and partner needs.
• Experience with Salesforce, ServiceNow, or other CRM tools.
• Strong communication and relationship-building skills, with the ability to work effectively with external stakeholders and internal teams.
• Adaptability, organization, problem-solving ability, resilience, and a hospitality mentality.

Nice To Haves

• Experience working in or with restaurants or food-related entities or clients.
• Experience working in a start-up environment.

Responsibilities

• Identify and develop new business opportunities within existing accounts, including upselling and cross-selling products or services to meet business needs and targets.
• Act as a trusted partner and subject matter expert to existing and future restaurant partners.
• Understand partner needs and business objectives, then identify and implement solutions that drive value and success.
• Liaise between partners and internal teams, including Product, Support, and Engineering, to resolve issues and challenges promptly and effectively.
• Stay up to date with industry trends, competitor activities, and new product offerings to better serve and advise partners.
• Accurately track and update communications in Salesforce in real time.
• Maintain strong partner relationships, support customer satisfaction and retention, and hold periodic business reviews.

Benefits

• Generous paid time off and company holiday policy.
• Company-paid short-term disability.
• 100% employer-covered health and dental insurance for direct employees for a set plan; higher-tier healthcare coverage is available at additional employee cost, and dependent coverage is at employee cost.
• Vision plan available at additional employee cost.
• Child care benefits and generous parental leave.
• Dog-friendly workspace in a secure building with views of downtown Austin.
• Daily lunches and snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed