Account Manager

Maddox Industrial Transformer•Greer, SC

14d•Onsite

About The Position

Your focus will be on providing an unparalleled customer experience to a wide variety of customers across multiple industry segments. You will be responsible for confirming orders, coordinating approval and release processes, handling escalations, providing both reactive and proactive updates, and building relationships with customers to drive retention and customer satisfaction. This is an ideal role for someone looking to build a career with an employer who values your strong character, stable lifestyle, and dedicated work ethic.

Requirements

Great attention to detail
Highly autonomous self-starter capable of managing your own time
Able to create and maintain an organized workflow while juggling several responsibilities
Highly empathetic and emotionally intelligent
Capable of resolving conflict and managing escalations
Proficient with basic computer software (Google Suites, web browsers, etc.)
Responds well to feedback
Excellent written and verbal communication skills
Minimum 45 WPM typing speed

Nice To Haves

Customer service and conflict resolution experience
Knowledge of manufacturing processes and concepts
Experience with modern software (e.g., ERPs, CRMs, etc.)
Familiarity with transformers and basic electrical concepts

Responsibilities

Confirming orders
Coordinating approval and release processes
Handling escalations
Providing both reactive and proactive updates
Building relationships with customers to drive retention and customer satisfaction