Account Manager

Payroll Solutions•Baraboo, WI

4d•Hybrid

About The Position

The Account Manager serves as the primary contact for a portfolio of payroll and HCM clients, helping them navigate payroll processing, compliance requirements, employee changes, and day-to-day system usage. This role combines client relationship management with hands-on payroll administration and requires the ability to manage multiple clients while maintaining accuracy, responsiveness, and confidentiality. In this role, you'll act as a trusted resource for clients by supporting payroll operations, troubleshooting payroll and HCM-related questions, maintaining employee and payroll data, and helping clients get the most value from their payroll and HR technology solutions.

Requirements

Minimum of two years of payroll processing experience required
Strong knowledge of payroll processing, multi-state payroll regulations, wage and hour requirements, payroll taxes, and HCM systems
Excellent verbal and written communication skills with the ability to build strong client relationships
Proficiency with Microsoft Office applications, particularly Excel and Word, along with the ability to learn new systems and technology
Strong organizational, problem-solving, and time management skills with the ability to manage multiple priorities in a fast-paced environment
Detail-oriented, analytical, and self-motivated with the ability to work independently and collaboratively

Nice To Haves

Associate degree in Accounting, Human Resources, Business, or a related field preferred
FPC or CPP certification is a plus

Responsibilities

Serve as the primary point of contact for assigned clients while managing questions, requests, and issues through resolution
Provide guidance related to payroll processing, timekeeping, benefits administration, HCM functionality, payroll policies, and employee inquiries
Maintain accurate payroll and employee information, including new hires, status changes, compensation adjustments, deductions, tax allocations, and terminations
Coordinate payroll processing activities with clients and internal teams to ensure timely and accurate payroll completion
Review payroll information, distribute reports as needed, obtain client approvals, and submit payroll on behalf of clients
Stay current on payroll compliance, multi-state wage and hour regulations, payroll tax requirements, HCM system enhancements, and industry best practices
Support continuous improvement efforts, embrace new technology, and contribute to process enhancements that improve the client experience
Maintain confidentiality of customer and employee information while supporting company policies and procedures