Account Manager

CarNow • Round Rock, TX

2d

About The Position

The Regional Account Manager supports CarNow’s growth strategy by engaging with dealers and using consultative approaches to build customer loyalty, increase product value, retain customers, and develop long-term client relationships. The role proactively analyzes accounts, identifies opportunities for improvement, and communicates customer needs to relevant stakeholders to support customer success.

The Account Manager manages a designated portfolio of 75–120 dealer accounts, providing in-person account management and launch support, ongoing training, technical assistance, account reviews, and product recommendations. The role also tracks customer communications and account changes in HubSpot CRM, monitors key performance indicators, works with internal sales and implementation teams, and addresses projects related to the assigned book of business. Travel within the assigned region is expected for 75% of each month.

Requirements

• Proven track record in automotive sales, with a focus on digital solutions.
• High school diploma or equivalent.
• Strong understanding of chat and digital retailing technologies.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively within a team.
• Results-oriented approach focused on meeting and exceeding sales targets.
• Willingness to travel 75% monthly within the assigned region.
• Familiarity with CRM tools for effective sales management.

Responsibilities

• Provide in-person account management to a designated portfolio of 75–120 dealer accounts.
• Attend onboarding and pre-launch consultation calls with the Implementation team to support a seamless handoff.
• Conduct pre-live audits using a HubSpot playbook to verify account setup and launch readiness.
• Schedule and host in-person launch meetings and training sessions for dealership decision makers and end users; virtual meetings may be used at times.
• Provide refresh training for new dealer personnel when applicable.
• Meet monthly retention goals by supporting customer satisfaction and loyalty.
• Follow the cancellation process for churn, contact cancellations within 24 business hours, and document save plans in HubSpot CRM.
• Complete dealer touchpoints every 45 days by email, text, or phone to check in and offer support.
• Deliver account reviews to dealership personnel, including decision makers, every 90 days; reviews include product metrics, ROI discussions, user engagement metrics, opportunities, and marketing suggestions.
• Make backend configuration updates and provide technical support, ensuring settings are tested and function properly.
• Resolve technical requests within the applicable SLA timeline.
• Provide dealers with best practices and product recommendations to maximize ROI and user engagement.
• Test and confirm connectivity to third-party vendors, including inventory providers, website providers, and integration partners.
• Collaborate with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
• Log and document account communications and changes in HubSpot CRM, including emails, phone calls, Zoom meetings, and text messages.
• Participate in continued education sessions and complete LMS courses in a timely manner.
• Review KPI dashboards regularly to ensure KPI expectations are met.
• Address special projects related to the assigned book of business upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED