Account Manager

Clearwater

39d•$110,000 - $140,000

About The Position

The Account Manager serves as the primary relationship leader for an assigned portfolio of clients, responsible for renewals, client satisfaction, and expansion. The role ensures clients receive strong value and support throughout their engagement with Clearwater through proactive account management, structured renewal planning, disciplined forecasting, and identifying and qualifying expansion opportunities related to cybersecurity maturity and compliance needs. The Account Manager works closely with Delivery, Solutions Architecture, and Sales Executives to support client success and consistent revenue performance, while helping Clearwater remain a trusted, long-term partner. The position includes leading client relationships and renewal cycles, maintaining account health and satisfaction, conducting roadmap meetings and Quarterly Business Reviews, and aligning account plans with clients’ strategic goals. It also involves identifying and managing expansion opportunities across Clearwater’s managed services, advisory, assessment, compliance services, and IRM|Pro® platform offerings; collaborating with internal teams to scope recommendations; and maintaining accurate forecasts, Salesforce records, account plans, timelines, risks, and value milestones. The Account Manager partners with Delivery leaders to align execution with client goals and coordinates with Product and Platform teams to convey client feedback and needs. Professional development expectations include participating in training, building knowledge of Clearwater solutions and the industry, attending relevant events, engaging in coaching and mentorship, and strengthening strategic thinking, negotiation, and value-based communication. The role requires travel 30% of the time and the ability to use a personal computer for extended periods. The work environment is described as fast-paced and involving multiple demands, requiring initiative, independence, appropriate judgment, and strong written and oral communication. The base salary range is $110,000–$140,000. The total rewards package also includes potential merit-based salary increases, eligibility for a 401(k) plan, medical, dental, vision, life and disability insurance, leave in line with the employee’s work state, flexible paid time off, 11 paid holidays, and paid sick time.

Requirements

At least 5 years of experience in account management or client success roles.
Demonstrated success in renewal execution and expansion achievement.
Comfort engaging executives and guiding strategic discussions.
Proficiency with Salesforce and Microsoft Office.
Willingness to learn cybersecurity and healthcare compliance frameworks; examples include NIST, HIPAA, and HITRUST.
Strong relationship-building and client advocacy skills.
Strong organizational and communication skills.
Ability to translate cybersecurity and compliance concepts into business value.
Forecasting discipline and structured renewal planning.
Effective meeting leadership and executive communication.
Collaborative mindset and ability to influence outcomes cross-functionally.
Ability to travel 30% of the time.
Ability to exercise appropriate judgment, work with initiative and independence, and handle multiple demands in a fast-paced environment.
Excellent written and oral communication skills.
Ability to use a personal computer for extended periods of time.

Nice To Haves

Experience in cybersecurity, risk management, healthcare IT, or compliance.
Experience with Managed Security Services or cloud services.
Understanding of cybersecurity and healthcare compliance frameworks such as NIST, HIPAA, and HITRUST.
Bachelor’s degree.

Responsibilities

Serve as the primary client point of contact across assigned accounts.
Lead renewal cycles, including early risk identification and executive communication.
Maintain client health, value delivery cadence, and partner satisfaction.
Conduct roadmap meetings and Quarterly Business Reviews (QBRs).
Plan proactively and align account activity with client strategic goals.
Identify and qualify expansion opportunities tied to client needs and maturity goals across Clearwater’s managed services, advisory, assessment, compliance services, and IRM|Pro® platform offerings.
Build and manage an expansion pipeline aligned with security programs, IRM|Pro, and managed services.
Collaborate with Account Executives, Consulting, and/or Solutions Architects to scope and present recommendations.
Track expansion activity and engage client executive sponsors to advance conversations.
Maintain accurate forecasts for renewals and expansion opportunities.
Maintain Salesforce CRM hygiene and documentation, and use Clearwater forecasting standards consistently.
Track account plans, timelines, risks, and client value milestones.
Report renewal and pipeline status consistently and transparently.
Partner with Delivery leaders to align on client goals and ensure seamless execution.
Coordinate with Product and Platform teams to relay client needs and feedback.
Support internal collaboration to deliver high-quality, measurable outcomes.
Participate in account management, client engagement, and consultative selling training.
Develop knowledge of Clearwater solutions, delivery methodologies, and the industry landscape.
Attend relevant industry events, webinars, and conferences.
Engage in coaching and mentorship programs and build capabilities in strategic thinking, negotiation, and value-based communication.