Account Manager

Hilb Group

1d • Remote

About The Position

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Account Manager to join our team. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.

Requirements

• Highschool or GED required
• Must be licensed
• Independent and self-motivated thinker and ability to thrive in a fast-paced environment
• Knowledge of Vertafore products a plus
• Strong written & verbal skills.
• Strong attention to detail and ability to prioritize.
• Proficiency with Microsoft Office and AMS360 & Image Right

Responsibilities

• Schedule, confirm and manage appointments for benefit counselors.
• Coordinate daily schedule to maximize efficiency and accommodate client needs.
• Answer incoming phone calls, emails and inquiries in a timely & professional manner.
• Provide outstanding customer service by assisting clients with scheduling questions and general benefit enrollment information.
• Work closely with benefit counselors to ensure accurate scheduling and communication to client.
• Maintain accurate client records and appointment documentation.
• Reschedule appointments as needed.
• Follow up with clients regarding appointment reminders and employee notices.
• Assist with administrative tasks including data entry and report preparation.
• Maintain confidentiality of client information in accordance with company policies & applicable regulations.
• Support the benefit team with special projects and other administrative duties as assigned.

Benefits

• Company Paid Life Insurance
• Long-Term and Short-Term Disability
• Medical, Dental, Vision and FSA/HSA plans
• 401(k) with company match
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
• Generous PTO
• An awesome team of professionals!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED