Account Manager

Intradeco Apparel•Asheville, NC

4d•Remote

About The Position

Recover is a growing small business looking for a dynamic individual to join their team as an Account Manager. As a mission-driven company, they are passionate about what they do and how they do it, and pride themselves on a collaborative team atmosphere where everyone wears a lot of hats. The Account Manager is responsible for managing and growing wholesale customer relationships for Recover Brands and Headsweats. This role serves as a primary point of contact for B2B customers and plays a critical role in driving revenue growth, delivering exceptional customer service, and supporting the overall success of the sales organization. This is a dynamic, customer-facing position that requires strong communication skills, organization, attention to detail, and a passion for building long-term relationships. The ideal candidate is highly motivated, service-oriented, and excited to contribute to the growth of two mission-driven brands within the running, outdoor, collegiate, corporate, and specialty retail markets. The Account Manager serves as both an account manager and business development representative, responsible for growing existing customer relationships while identifying and developing new sales opportunities. This is a full-time, remote position, preferably based in western North Carolina.

Requirements

Bachelor's degree in Business, Marketing, Communications, or a related field preferred
1–2 years of experience in sales, account management, customer service, or a related field
Experience building customer relationships and supporting business development initiatives is a plus
Proficiency in Microsoft Office, including Excel, PowerPoint, and Outlook
Ability to manage customer information, sales activities, and account documentation accurately and efficiently
Strong verbal and written communication and interpersonal skills
Excellent organizational skills with strong attention to detail and follow-through
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Self-motivated and able to work independently with limited supervision
Collaborative team player with a professional, customer-focused approach
Ability to build and maintain strong customer relationships while identifying growth opportunities
Prolonged periods of sitting and working on a computer
Ability to travel to customer locations, tradeshows, and industry events as needed
Ability to work occasional evenings and weekends as business needs require

Responsibilities

Manage and grow a portfolio of B2B wholesale accounts.
Serve as the primary point of contact for assigned customers.
Develop strong customer relationships and identify opportunities for growth.
Maintain regular communication with customers regarding products, programs, inventory, and promotions.
Ensure customer needs are addressed in a timely and professional manner.
Deliver exceptional customer service and support.
Resolve customer issues and coordinate solutions with internal teams.
Ensure a positive customer experience throughout the sales process.
Build trust and long-term loyalty with customers and partners.
Support and follow up on inbound sales leads.
Identify and pursue new business opportunities within target markets.
Conduct outreach to prospective customers through phone, email, networking, referrals, and industry events.
Expand sales within existing accounts through upselling and cross-selling opportunities.
Support company growth initiatives and strategic sales priorities.
Represent Recover Brands and Headsweats at trade shows, conferences, and industry events.
Assist with booth setup, customer meetings, and lead generation activities.
Follow up on leads and opportunities generated through events.
Support consumer-facing events and brand activations.
Represent the brands in a professional and engaging manner.
Assist with event execution and customer engagement initiatives.
Work closely with the marketing team on B2B marketing initiatives.
Provide customer insights and market feedback to support marketing campaigns.
Support the development and execution of wholesale sales programs and promotional efforts.
Work closely with the NG Labs Customer Success and Operations teams to ensure excellent service and order fulfillment.
Communicate customer needs and feedback to internal stakeholders.
Support continuous improvement initiatives across the organization.