Account Manager

John H. Carter Company, Inc. • Sulphur, LA

14d

About The Position

The Account Manager will focus on understanding and communicating customer needs and business strategies to ensure continued leadership in delivering creative solutions. This role supports customers' needs for project execution, operational efficiency, and day-to-day support from various internal teams and manufacturer support. The Account Manager will maintain a high degree of industry knowledge, including trends, technological advancements, competitive landscape, and significant industry events. They will identify and build relationships with key decision-makers and influencers within customer organizations. A thorough understanding of the customer's business, including products, processes, markets, key customers, industry dynamics, and profit drivers, is essential. The role involves identifying customer Critical Success Factors (CSF), Key Performance Indicators (KPI), and key initiatives to develop account plans, sales strategies, and project justifications.

Requirements

• Strong technical background in process control, instrumentation and automated solutions
• Excellent communications (presentation, verbal, and written skills) and interpersonal skills
• Highly effective at building long-term relationships
• Experience in negotiating contracts, deal making and making presentations
• Strong ‘Customer First’ focus
• Ability to navigate ambiguous situations
• Strong team player
• Entrepreneurial work ethic
• Knowledge of Emerson\Emerson Process Management organization.
• Understanding of customers’ organizations, business models and processes

Responsibilities

• Focuses on value the Customer needs
• Build strong, mutually beneficial, enduring Customer relationships
• Understands and communicates Customer needs and business strategy/initiatives to ensure continued leadership in delivering creative solutions
• Support our customers’ drive/need for project execution, operational efficiency and effectiveness
• Support our customers’ needs from the day-to-day support required from our customer service, inside sales, field service technicians and manufacturer’s support teams
• Maintains a high degree of industry knowledge and awareness including trends, technology advancement, significant accomplishments by others in the business, state of the competition, and significant events related to the Company’s business and the customer businesses.
• Identifies, establishes, and maintains business relationships with customers final decision makers and managers who influence the selection of solutions.
• Maintains a thorough understanding of the customer’s business, including products and processes, markets served, key customers, industry dynamics that effect the customer’s business, and events that influence the customer’s profits and therefore their accessible spend and drivers for that spend.
• Identifies the customer’s Critical Success Factors (CSF), Key Performance Indicators (KPI), and key initiatives to support development of account plans, sales strategies, and project justifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed